Privacy Policy

At The Gilded Spoon, located at 123 Elliott Avenue West, Seattle, WA 98119, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our restaurant, use our website (thegildedspoonseattle.com), or interact with our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

This includes information that can be used to identify you, such as:

• Name
• Email address
• Phone number
• Mailing address
• Reservation details (date, time, party size)
• Payment information (credit card details, billing address) - processed securely through our payment processor.
• Dietary restrictions or preferences

Non-Personal Information

This includes information that does not directly identify you, such as:

• Browser type and operating system
• IP address
• Referring website
• Pages you visit on our website
• Device information
• Aggregated data about website usage

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our site. We use cookies for the following purposes:

• To personalize your experience
• To analyze website traffic
• To provide targeted advertising
• To remember your preferences

You can control cookies through your browser settings and opt-out as described in our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage reservations
• To provide customer support
• To personalize your dining experience
• To send you promotional emails and newsletters (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To prevent fraud and protect our business
• To comply with legal obligations

Sharing Your Information

We may share your personal information with the following third parties:

• Payment processors: To process your payments securely. We use established and reputable payment gateways like Stripe or PayPal.
• Service providers: To assist us with website hosting, email marketing, data analytics, and other services. We have contracts with these providers to ensure they protect your data.
• Legal authorities: If required by law or legal process, such as a subpoena or court order.
• Business partners: With partners who offer services or promotions that may be of interest to you (with your consent).

We will not sell your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive data, such as credit card information.
• Implementing firewalls and intrusion detection systems.
• Restricting access to personal information to authorized personnel only.
• Regularly reviewing and updating our security practices.

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your personal information.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.

To exercise these rights, please contact our Data Protection Officer, Elias Vance, at [email protected] or call us at (206) 555-2345.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, reservation data is retained for 3 years for reporting and analysis purposes. Marketing data is retained until you unsubscribe from our mailing list.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your personal information is protected when it is transferred to other countries.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date above. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

The Gilded Spoon
123 Elliott Avenue West
Seattle, WA 98119
Phone: (206) 555-1212
Email: [email protected]

Last Updated: October 26, 2023